Complaints Resolution Policy

Last updated 6 July 2023

ICP has an established complaints management process and is committed to properly considering and resolving all complaints. If you have a complaint, please contact us on:

Phone: 1800 26 26 00 (Australia) or +61 2 8039 6100 (International)
Post: Investor Claim Partner Pty Ltd

Level 13, 115 Pitt Street

Sydney   NSW   2000


If you are not satisfied with our response to your complaint, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA).

AFCA is a specialist in dispute resolution and provides fair and independent financial services complaint resolution that is free to consumers.

AFCA’s contact details are:
Phone:             1800 931 678 (free call)
Post:                 GPO Box 3, Melbourne VIC 3001

AFCA is established to assist you in resolving your complaint where you have been unable to do so with us. However, we want to do everything we can to resolve your complaint, so it’s important that you contact us first, as outlined above, to permit an opportunity to resolve the complaint without needing to revert to the external dispute resolution process.

A copy of ICP’s full Complaints Resolution Policy is found here.