Last updated 6 July 2023
ICP has an established complaints management process and is committed to properly considering and resolving all complaints. If you have a complaint, please contact us on:
| Phone: | 1800 26 26 00 (Australia) or +61 2 8039 6100 (International) |
| Post: | Investor Claim Partner Pty Ltd
Level 13, 115 Pitt Street Sydney NSW 2000 |
| Email: | enquiries@icp.net.au |
If you are not satisfied with our response to your complaint, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA is a specialist in dispute resolution and provides fair and independent financial services complaint resolution that is free to consumers.
AFCA’s contact details are:
Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
AFCA is established to assist you in resolving your complaint where you have been unable to do so with us. However, we want to do everything we can to resolve your complaint, so it’s important that you contact us first, as outlined above, to permit an opportunity to resolve the complaint without needing to revert to the external dispute resolution process.
A copy of ICP’s full Complaints Resolution Policy is found here.